The outcome of the Audit determines an organisation’s commitment towards complying with the Industry standards.
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Doha Bank was the first organisation in the GCC to have achieved the ISO 20000 certification in 2007 and remains the ONLY financial organisation in Qatar to be accredited.
“The ISO 20000 certification validates not only how IT services are set up initially but also the ongoing improvements that are involved in providing the services.
Business Departments and branches of the bank can be assured that Technology Team of the Bank are following global standards to improve and maintain the high-quality IT Service Delivery processes so that they can concentrate on doing their core business with minimum interruptions.
The certification was achieved through the dedication and hard work of the IT Team and their willingness to change with the changing dynamics of Technology,”” Dr. R. Seetharaman, Group CEO said.
ISO20000 is the worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of IT services to the business and its customers.
Doha Bank has defined its policy for IT Service Management as “To adopt and adapt state of the art IT with peoples expectations in order to support and improve all business processes”.
Commenting on the achievement of the certification, Peter Edward Roberts, Chief Operating Officer said “ISO20000 standard has been revised and the new edition has been published in September 2018, which is ISO20000-2018. We will work towards implementing the new requirements of the standard as part of our continuous improvement plans”.
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